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Feb
16
[EMS Users and Hospital Hub Users] - Virginia Elite - Scheduled Release
Posted by Bryan Hodges on 16 February 2017 04:32 PM

On Tuesday, February 21st, the Virginia Elite system will be updated to version 17.01.1.3.  The update process will begin at approximately 9:00AM and take about 45 minutes to complete. 

During this time:

  • Online access to Elite will be unavailable.
  • Hospital Hub access to the Virginia Elite system will be unavailable.
  • Elite Field will work but records cannot be posted during this timeframe
    • Just post records after the update has been completed
  • 3rd party vendors do not need to take any action. The processing of records will pick back up once the release process has been completed.

After the new version has been applied to the Virginia Elite system, the release notes will be available in the ImageTrend University.  Please be aware that OEMS is evaluating all new features.  Ones that are available in the Virginia Elite system and can be made available to administrators at the agency level will be done so in a structured fashion.     

If there are any questions, please contact support@oemssupport.kayako.com.


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Feb
2

Report Writer is back online

ImageTrend and the Virginia IT group have completed their work and the Report Writer Module is the Virginia Elite system is now available for use.  All agencies should now be able to access this.

ImageTrend is still working on moving all “user created” custom reports over to the new servers.  This process is going to take approximately two weeks to complete.  Please note that any new custom reports you create (custom reports you didn’t have prior to the Dec move) within the next two weeks will be over-written by this process.   While we understand users may need to create a few custom reports during this two week process in order to run needed reports, we wanted users to be aware of this. 

New Modules

Worksheet Manager and Dynamic Power Tools are now available to users with EMS Agency Administrator level access.   Worksheets are questionnaires with a collection of questions typically related to each other.  Dynamic Power Tools will allow agencies to create customized power tools that you can add to your custom incident form.

Dynamic Power Tools and Worksheets can also be imported/exported via the ImageTrend Library module in the same manner as Reports and Forms.  This functionality is also now available to Agency Administrators in the Library module.

For more information on how these work, check out the video webinars in the ImageTrend Help/University Section found under the Community menu.  Once the University screen comes up, select the Learn tab (top left) and select Webinars.  Under the Webinars by Topic section, you will see Dynamic Power Tools and Worksheet Manager selections.  The webinars can be found there.

Please note - When viewing the webinars, keep in mind these are general ImageTrend videos and may refer to items or modules that are not part of the Virginia Elite system (such as any reference to Fire).  While OEMS is working to making more functionality available, we cannot make available items that are not part of the Virginia Elite system.

If you have any questions on this, please contact support: support@oemssupport.kayako.com


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Dec
21
[EMS Users] December 2016 VPHIB Compliance Report Posted
Posted by Dwight Crews on 21 December 2016 01:35 PM

The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the VPHIB Compliance Report for December 2016.  The report is generated each month and provided to the Director of OEMS, the Division of Regulations and Compliance, and the Rescue Squad Assistance Fund (RSAF) Grants program.  The data in the report is compiled from both VPHIB (v2, v3) systems for the time period, December 2015 - November 2016, as of 12/5/2016.  See the following link in the Knowledgebase for the report.

http://oemssupport.kayako.com/Knowledgebase/Article/View/235/59/december-2016-vphib-compliance-report-posted

The compliance status reasons on the report are shown below.  The bottom of the report also contains a key to help interpret the report.

Note: Compliant and Non-Compliant agencies are both listed on the report.

  • BR - Behind Reporting (Yellow)
  • NR - Not Reporting (Red)
  • FR - Full Reporting (Green)

Also, remember that OEMS is in the process of migrating our VPHIB dataset from NEMSIS Version 2 to Version 3 standards.  See the below link for more details.

http://oemssupport.kayako.com/Knowledgebase/Article/View/216/47/vphib-v3-revised-timeline

If you have any questions or concerns with your agency's status, please contact us by either submitting a ticket at our VPHIB support suite, http://oemssupport.kayako.com/, or by sending us an email to support@oemssupport.kayako.com.


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Dec
16
[EMS USERS] Virginia Elite System - Intermittent Performance Issues
Posted by Lenice Sudds on 16 December 2016 04:39 PM

                                          VDH-OEMS appreciates your patience as we continue to upgrade the Virginia Elite system. 

                                          There may be periods when users experience intermittent performance issues as the transition

                                              process continues; typically, these performance issues resolve themselves.

                                                            Again we thank you and appreciate your patience!


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Dec
14
[EMS Users] Virginia Elite system Emergency Maintenance Notice 12-14-2016
Posted by Bryan Hodges on 14 December 2016 12:08 PM

The Virginia Elite system is going offline from 3:30 PM to approximately 6:00 PM today (12-14-2016).  Please finish up any online work and log out of the system at this time.  

The Elite Field program will work during this timeframe and any records created can be posted after the maintenance cycle is completed.  We apologize in advance for any issues this causes.  

If you have any questions, please contact support via email (support@oemssupport.kayako.com).

Thanks and we appreciate your patience.  


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