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Sep
22

Beginning at 9:00 PM on Saturday, September 24th, the Virginia IT group will be conducting upgrades at the Virginia Data Center.  This process should be completed by 12:00 PM on Sunday, September 25th.

NO DOWN TIME IS ANTICIPATED DURING THIS EVENT.

While this is the case, potential interruptions are always possible which is why this notice is being sent out in advance.  If issues do occur when accessing VPHIB (V2), Hospital Dashboard, or the Trauma Registry systems during this time, those issues should be very minimal and corrected very quickly.  However, if you do encounter any issues with access, our recommendation is to log out of the system and attempt to access it again after 20 to 30 minutes.

This event will not affect users of the Virginia Elite system (V3) or the Hospital Hub System.

If you encounter issues that go beyond the completion time of the event, please contact support via email at support@oemssupport.kayako.com


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Sep
7
[EMS Users] August 2016 VPHIB Compliance Report Posted
Posted by Dwight Crews on 07 September 2016 04:19 PM

The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the VPHIB Compliance Report for August 2016.  The report is generated each month and provided to the Director of OEMS, the Division of Regulations and Compliance, and the Rescue Squad Assistance Fund (RSAF) Grants program.  The data in the report is compiled from both VPHIB (v2, v3) systems for the time period, July 2015 - June 2016, as of 8/30/2016.  See the following link in the Knowledgebase for the report.

http://oemssupport.kayako.com/Knowledgebase/Article/View/228/59/august-2016-vphib-compliance-report-posted

The compliance status reasons on the report are shown below.  The bottom of the report also contains a key to help interpret the report.

Note: Compliant and Non-Compliant agencies are both listed on the report.

  • BR - Behind Reporting (Yellow)
  • NR - Not Reporting (Red)
  • FR - Full Reporting (Green)

Also, remember that OEMS is in the process of migrating our VPHIB dataset from NEMSIS Version 2 to Version 3 standards.  See the below link for more details.

http://oemssupport.kayako.com/Knowledgebase/Article/View/216/47/vphib-v3-revised-timeline

If you have any questions or concerns with your agency's status, please contact us by either submitting a ticket at our VPHIB support suite, http://oemssupport.kayako.com/, or by sending us an email to support@oemssupport.kayako.com.


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Sep
1
[EMS Users] – User Account Locked Notification Emails
Posted by Bryan Hodges on 01 September 2016 05:05 PM

An update was applied to the Virginia Elite system yesterday (08/31/2016) evening to make certain programming corrections.  One of the items corrected was an issue where the system sends out emails letting designated individuals know when user accounts are locked.  This function had not been working.  As you may recall, user accounts will lock if the user attempts to log in with the incorrect password 10 times or the user does not access the account within 90 days.  Now that this update has been applied, the system has begun to send out these notifications to individuals that have the Notifications option set to Yes in the Demographic section of their User Information screen.

However, there was an unanticipated issue.  For agencies that use a 3rd party software package, it’s would be normal for your users that have accounts setup in the Virginia Elite system to automatically lock.  While their information needs to be setup in the Virginia Elite system, standard users would typically not have the need to log in as they would do all of their work in the agencies 3rd party system.  Therefore, after 90 days, the account setup in the Virginia Elite system would lock.  This does not cause any issues from a reporting standpoint.  But, since the update yesterday evening, the system has started sending out locked notifications for all of these accounts.  This is causing some administrators to receive dozens of emails. 

According to ImageTrend, it may take a day or so for their email server to get caught up sending out all of these messages.  Our recommendation for now is to ignore any of these you may receive over the next 72 hours.  After this, agencies that exclusively use the Virginia Elite system can use this feature to proactively address locked accounts.  For those agencies that do not exclusively use the Virginia Elite system, can you use this to only address locked accounts for users that would need to access the state's system.

If you have any questions, please feel free to contact us at support@oemssupport.kayako.com


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Jul
28
[EMS Users] June 2016 VPHIB Compliance Report Posted
Posted by Dwight Crews on 28 July 2016 07:50 PM

The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the VPHIB Compliance Report for June 2016.  The report is generated each month and provided to the Director of OEMS, the Division of Regulations and Compliance, and the Rescue Squad Assistance Fund (RSAF) Grants program.  The data in the report is compiled from both VPHIB (v2, v3) systems for the time period, May 2015 to April 2016, as of 7/11/2016.  See the following link in the Knowledgebase for the report.

http://oemssupport.kayako.com/Knowledgebase/Article/View/227/59/june-2016-vphib-compliance-report-posted

The compliance status reasons on the report are shown below.  The bottom of the report also contains a key to help interpret the report.

Note: Compliant and Non-Compliant agencies are both listed on the report.

  • BR - Behind Reporting (Yellow)
  • NR - Not Reporting (Red)
  • FR - Full Reporting (Green)

Also, remember that OEMS is in the process of migrating our VPHIB dataset from NEMSIS Version 2 to Version 3 standards.  See the below link for more details.

http://oemssupport.kayako.com/Knowledgebase/Article/View/216/47/vphib-v3-revised-timeline

If you have any questions or concerns with your agency's status, please contact us by either submitting a ticket at our VPHIB support suite, http://oemssupport.kayako.com/, or by sending us an email to support@oemssupport.kayako.com.


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Jul
27
[EMS Users] Elite update – Field Incident Cloud
Posted by Bryan Hodges on 27 July 2016 05:00 PM

Administrators now have the ability to view Elite Field records saved on the ImageTrend cloud but not yet posted to the Virginia Elite system.  By using the Field Incident Cloud option, agency administrators can search for unposted records and post those to the state if the record in question can no longer be found on the toughbook or mobile device.  Keep in mind that, if the record is still available to be posted from the toughbook or mobile device, that record may have more information than what is stored in the ImageTrend cloud.  But, once the record has been posted to the Virginia Elite system from the ImageTrend cloud, any additional information needed can be added.     

This new feature can be found under the Incidents Menu and is labeled “Field Incident Cloud”.

For more on how this works, go to Help/University (under the Community Tab).  Information for this can be found under the Release Notes section (Release Notes v.1.16.06.1).  Within the release notes, look for the section titled: NEW! Field Incident Cloud.


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