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Dec
21
[EMS Users] December 2016 VPHIB Compliance Report Posted
Posted by Dwight Crews on 21 December 2016 01:35 PM

The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the VPHIB Compliance Report for December 2016.  The report is generated each month and provided to the Director of OEMS, the Division of Regulations and Compliance, and the Rescue Squad Assistance Fund (RSAF) Grants program.  The data in the report is compiled from both VPHIB (v2, v3) systems for the time period, December 2015 - November 2016, as of 12/5/2016.  See the following link in the Knowledgebase for the report.

http://oemssupport.kayako.com/Knowledgebase/Article/View/235/59/december-2016-vphib-compliance-report-posted

The compliance status reasons on the report are shown below.  The bottom of the report also contains a key to help interpret the report.

Note: Compliant and Non-Compliant agencies are both listed on the report.

  • BR - Behind Reporting (Yellow)
  • NR - Not Reporting (Red)
  • FR - Full Reporting (Green)

Also, remember that OEMS is in the process of migrating our VPHIB dataset from NEMSIS Version 2 to Version 3 standards.  See the below link for more details.

http://oemssupport.kayako.com/Knowledgebase/Article/View/216/47/vphib-v3-revised-timeline

If you have any questions or concerns with your agency's status, please contact us by either submitting a ticket at our VPHIB support suite, http://oemssupport.kayako.com/, or by sending us an email to support@oemssupport.kayako.com.


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Dec
16
[EMS USERS] Virginia Elite System - Intermittent Performance Issues
Posted by Lenice Sudds on 16 December 2016 04:39 PM

                                          VDH-OEMS appreciates your patience as we continue to upgrade the Virginia Elite system. 

                                          There may be periods when users experience intermittent performance issues as the transition

                                              process continues; typically, these performance issues resolve themselves.

                                                            Again we thank you and appreciate your patience!


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Dec
14
[EMS Users] Virginia Elite system Emergency Maintenance Notice 12-14-2016
Posted by Bryan Hodges on 14 December 2016 12:08 PM

The Virginia Elite system is going offline from 3:30 PM to approximately 6:00 PM today (12-14-2016).  Please finish up any online work and log out of the system at this time.  

The Elite Field program will work during this timeframe and any records created can be posted after the maintenance cycle is completed.  We apologize in advance for any issues this causes.  

If you have any questions, please contact support via email (support@oemssupport.kayako.com).

Thanks and we appreciate your patience.  


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Dec
13
{EMS USERS} Virginia Elite - System Outage
Posted by Lenice Sudds on 13 December 2016 10:52 AM

The Commonwealth of Virginia-OEMS is aware that the new Virginia Elite system is currently down.

We are working with ImageTrend to troubleshoot and resolve the issue a quickly as possible. 

There will be an updated message once the issue has been resolved.

Thank you for your patience.


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Dec
11

With the migration of the Virginia Elite system to Virginia based servers completed, there is now a new web address that must be used in order to access the system.  The new link to access the Virginia Elite system is:

https://elite.vdh.virginia.gov/elite/?organizationId=virginia

Be sure to update any links, bookmarks, or icons you have on your computers that access the Virginia Elite system as the previous web address no longer works.  All existing credentials (Usernames and Passwords) were included in the migration and will work using this new web address. 

For those agencies that use the Virginia Elite system exclusively, your Elite Field computers will also need to be updated.  We have created a “How To” document to assist users with making this change.  This document (in PDF format) is available for download at the following site:

http://oemssupport.kayako.com/Knowledgebase/Article/View/234/60/setting-up-virginia-elite-field-computers

Simply follow the steps found in the document to update your computers accordingly.  This process must be completed by close of business on Wednesday, December 14th.

3rd party vendors reporting version 3 data to the Virginia Elite system will need to update the URL used by the WebServices accounts.  The new WebServices URL is: https://elite.vdh.virginia.gov/elite/Nemsis3WS

Any agency using a 3rd party version 3 software system needs to let their vendor know to make this change.  No records can be transmitted to Virginia until your vendor updates the URL.

The Report Writer program in the Virginia Elite system is still unavailable as additional resources are brought online.  We apologize for any inconvenience this causes.  The Virginia IT group is working on getting these needs addressed and, once Report Writer is online, we will let everyone know.

If you have any questions, please contact support (support@oemssupport.kayako.com).


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