Latest Updates
[EMS Users] Report Writer – Full Load Project
Posted by Bryan Hodges on 21 November 2019 02:29 PM

On Tuesday, November 26, a required update to the Report Writer module will begin.  The update requires a full load of Report Writer data from the Virginia Elite system.  This process is expected to take approximately 6 weeks to complete and is being done to correct inconsistencies in how Report Writer reflects the data being extracted.

What to expect:

  • Report Writer will still work with these conditions:
    • Any data that has been received in Elite prior to
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[EMS Users] EMS Data Quality Report – August 2019 posted
Posted by Bryan Hodges on 04 November 2019 01:54 PM

The EMS Data Quality Report for August 2019 is ready.  Please visit the following website to obtain a copy:

http://oemssupport.kayako.com/Knowledgebase/Article/View/297/63/ems-data-quality-report--aug-2019

As of 10/28/2019, the following agencies have completed their 2018 demographic information update:

Accomack Co Dept of
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Virginia Elite Update 10.08.19
Posted by Bryan Hodges on 03 October 2019 12:41 PM

On Tuesday October 8, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:00 AM.  Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:00 AM – ImageTrend preps the system and servers for the update (this process could take up to 1 hour)
  • Once
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[EMS Users] EMS Data Quality Report – July 2019
Posted by Bryan Hodges on 10 September 2019 09:05 AM

The EMS Data Quality Report for July 2019 is ready.  Please visit the following website to obtain a copy:


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[EMS Users] - Server Maintenance (09.05.19) - Virginia Elite system
Posted by Bryan Hodges on 04 September 2019 02:03 PM

At approximately 12:00 AM on 09-05-2019, the Virginia IT group will begin performing maintenance on the Virginia Elite Servers.  The maintenance window for this work is approximately 5 hours.  By doing this work at these hours, our hope is to have a minimal impact on all users of the Virginia Elite system.

To ensure the Virginia Elite system remains up and available, only one server at a time will be taken offline.  However, it is possible that the system will be impacted from a
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