Latest Updates
Virginia Elite update delayed
Posted by Bryan Hodges on 16 January 2021 12:21 PM

The update to the Virginia Elite system scheduled for Wednesday, 01.20.2021 has been delayed. Once this has been rescheduled, we will send out a future notice.

For questions. please contact support via email:support@oemssupport.kayako.com


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Virginia Elite Update 01.20.2021
Posted by Bryan Hodges on 15 January 2021 07:08 PM

On Wednesday, January 20, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process:

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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Updates to Hospital Names – 01.11.2021
Posted by Bryan Hodges on 04 January 2021 01:19 PM

(Copy of an email sent to agency superusers)

To better facilitate research projects and to accommodate various agency requests, we are going to be updating 123 individual hospital names in the Virginia Elite system next month.  While a few of these are to correct superficial issues such as spacing or misspellings, the majority of these changes are to add the corporate/parent name to each facility. 

For example.  Currently,


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Two notices about the EMS Data Quality Report
Posted by Bryan Hodges on 10 November 2020 08:41 AM

(You are receiving this email because you are the superuser for your agency maintained by the Regulation and Compliance Division and this is the most stable contact list we have access to.  If you are not the individual that addresses EMS data reporting items, please forward this over to the individual(s) that do.)

First notice – Communication of data quality improvements to OEMS

Each month, the Division of Regulation and Compliance posts the


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Virginia Elite Update 11.10.2020
Posted by Bryan Hodges on 05 November 2020 04:01 PM

On Tuesday, November 10, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process:

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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