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Sep
12
[EMS Users] EMS Data Submission Compliance Reports (Apr-Jul 2017)
Posted by Dwight Crews on 12 September 2017 07:53 AM
The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the EMS Data Submission Compliance Reports for Apr-Jul 2017.  See the following link in the Knowledgebase for the reports.  The reports are generated each month and provided to the Director of OEMS, the Division of Regulations and Compliance, and the Rescue Squad Assistance Fund (RSAF) Grants program.

http://oemssupport.kayako.com/Knowledgebase/List/Index/63/vav3-compliance-reports


Note: The reports include only data from the Elite VAv3 system.  Any reports from the V2 system are out of compliance and are not included in these reports.

The data in the reports are compiled from VAv3 (Apr-Jul 2017) records as of 8/23/2017.

EMS Data Submission Compliance Report, Apr-Jul 2017 (All EMS Agencies)

The report shows the total records submitted by agencies by month.  Below are the compliance status categories on the compliance report.  Both compliant and non-compliant agencies are listed on the reports.
  • FR - Full Reporting (Green) - EMS Agencies Reporting All 4 Months
  • BR - Behind Reporting (Yellow) - EMS Agencies Missing 1-2 Months
  • NR - Not Reporting (Red) - EMS Agencies Missing 3-4 Months

EMS Data Validity Score Report, Apr-Jul 2017 (All EMS Agencies)

The report includes the average monthly validity score by agency by month.  The scoring ranges for the validity scores are shown below.  The average validity scores are calculated from the system validity scores with all types of responses (911 responses, transports, etc.).

  • Green/Acceptable = 98.00 - 100.00
  • Yellow/Below Average = 95.00 - 97.99
  • Red/Poor = 0.01 - 94.99
  • Black/Poor <= 0.00

If you have any questions or concerns with your agency's status, please contact us by either submitting a ticket at our VPHIB support suite, http://oemssupport.kayako.com/, or by sending us an email to support@oemssupport.kayako.com.


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Sep
7
[Trauma Users] – VSTR System (Server Migration)
Posted by Bryan Hodges on 07 September 2017 05:03 PM

On Monday, September 11th beginning at 8:00 PM, the Virginia State Trauma Registry (VSTR) system will be taken off line as the program is move to a new server environment.  Due to the nature of this move, the system will be unavailable until Wednesday, September 13th at 7:00 AM. 

This move will not affect the Hospital Hub system or the Virginia Elite system.

If you have any questions, please contact support: support@oemssupport.kayako.com


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Aug
2

For those agencies that use the Virginia Elite system exclusively, OEMS is making two additional features available to individuals with EMS Agency Administrator level access.  Those features are:

  • Situation Tools (under Tools --> Dynamic/Situation Tools): The Situation Tools module allows you to combine Dynamic Power Tools to create quick data entry tools for EMS incidents.
  • Default Activity Times (under Agency Name --> Configuration): The Default Activity Times page is where administrators can configure the default time when creating worksheets for your agency.

As with other features OEMS has made available, agencies are not mandated to use these.  They are only being made available so agencies may take advantage of the functionally if an agency chooses to.

For more information on how these work, please refer to the Help/University section (found under the Community menu) in the Virginia Elite system.


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Jul
31

On Tuesday, August 1st (tomorrow), the Virginia Elite system will be down as ImageTrend performs a system upgrade.  The upgrade process is scheduled to begin at 11:00 AM and should be completed by 1:30 PM. 

During this time:

  • EMS users – No agency will be able to access the online version of the Virginia Elite system during this time.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has been completed.
  • Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process has been completed.

For Virginia Elite users, once the upgrade has been completed, the newest release notes will be available under the Help/Community section.  As a reminder, all features/modules covered in ImageTrend’s general release notes may not be available in the Virginia Elite system.  Should users have any questions on new features/modules, those questions need to be directed to support (support@oemssupport.kayako.com).  

OEMS will evaluate all new features once the upgrade has been applied.  Those features that can be made available at the agency level will be done so in a timely and structured manner. 

As with past updates, all general upgrades to the Virginia Elite system will be scheduled for the 1st Tuesday of each month.  For the remainder of 2017, the exception to this schedule will be September due to the holiday occurring during this time.  In this case, the upgrade will be done on the 2nd Tuesday in September.  

If there are any questions, please notify support via email at support@oemssupport.kayako.com


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Jul
24

On Wednesday, July 26th, the computer environment the Virginia Elite system resides in will be taken offline to increase the storage capabilities of the system.  Due to the volume of data that must be moved and all of the steps required to ensure a smooth transition, this maintenance cycle is expected to last approximately 24 hours. 

The system will be taken offline at 2:00 PM on Wednesday, the 26th.

The system will be back online by 2:00 PM Thursday, the 27th.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor (which includes any agency that has their own ImageTrend system), any records submitted via Web Services will process into the Virginia Elite system once the maintenance cycle has been completed. 

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system.  Hospital Hub will still work but the information available will be limited until the maintenance cycle has been completed.

We are sending out this notification now so that agencies and facilities can have enough time to prepare for the unavailability of the Elite system during the maintenance cycle. 

If there are any questions, please notify support via email: support@oemssupport.kayako.com


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