I just wanted to give you an update what we have found so far with this issue. There is a bug occurring when a zip code is entered first and then save is entered. Below is the message from our vendor. I have asked for an update of when this will be fixed. Sorry for the inconvenience.

"It looks like this issue occurs when a zip code is entered and then the ‘Save’ or ‘Save and continue’ button is selected on the page before the City, County, and State fields are actually populated. This is why the data is blank when the report is locked but appears to have data when the report is unlocked. Re-saving the tab should resolve the issue."