There are now validation reports available that can be used by Agency Administrators to help with understanding what sort of validation issues are occurring with posted/submitted records.  These reports (there are 3) that can be used in combination to help identify overall validity scores per record, the frequency issues that are occurring, and which records are affected.  Below is a description of each report.

• Validation Report – Individual Record Scores: This report provides a list of all records and the validation score for each record for the date range specified when the report is run. The default sort order is based on the validity score (lowest to highest).

• Validation Report – Rule Summary: This report provides a list of all validation rule errors that occurred and the number of times each error occurred. The default sort order is based on the number of errors per rule (highest to lowest) within the specified date range.  This report can be used to identify those issues that are occurring more frequently. 

• Validation Report – All Error Messages: This report provides a list of all records and the validation rule error listed for each record within the specified date range. Once this report has been run, the data can be exported into a spreadsheet.  Then using the Rule Summary Report, the user can filter this report by the rule id’s and see exactly which records have issues with those specific rules.  It is important to note that, if the same validation issue occurs more than once on a specific record, the "All Error Messages" report only shows the validation issue one time.

These reports are located in the Shared Reports section in Report Writer in a folder labeled “Validity”.  Simply select this folder to access the 3 reports.

When any of these reports are run, the user will be able to choose a specific agency (if the user has access to more than one) and the date range to run the report for.  If the user running the report only has access to a single agency, the Agency Name does not have to be selected and can be left as is.  The date range is based on the Unit Notified by Dispatch Date/Time.  Once those items have been selected, select Generate Report.  Once the information is displayed on the screen, if the user wants to download the data into a spreadsheet for additional analysis, just use the Actions tab at the top, select Export, and choose CSV.  If there is a spreadsheet program installed on the computer (such as MS Excel), the file exported can be opened using that program. 

Please contact support via email (support@oemssupport.kayako.com) for questions.