Knowledgebase : VPHIB (V2) Archived > VPHIB Version 2 > Guide to User Support
In an effort to help VPHIB users access support for the VPHIB program in as streamlined manner as possible, below are some general categories of typical request for support that are received and who you, as a user, should go to for that support. INDIVIDUAL AGENCY VPHIB ADMINISTRATORS Provide Support For: * Forgotten user name or password. * Submit provider account reactivation (must come from agency administrator). * Add/remove providers to agency roster. * Add user defined ques...
Firehouse has shared that their support techs are available to assist users by contacting Daniel.Sherman2@acs-inc.com [1] or James.Trammel@acs-inc.com [2]. Documentation can be found at http://www.firehousesoftware.com/sup/sup7.php [3] Links: ------ [1] mailto:Daniel.Sherman2@acs-inc.com [2] mailto:James.Trammel@acs-inc.com [3] http://www.firehousesoftware.com/sup/sup7.php