Knowledgebase : Virginia Elite (V3) > FAQ's and How to's
There are validation reports available that can be used by Agency Administrators to help with understanding what sort of validation issues are occurring with posted/submitted records.  These reports (there are 3) that can be used in combination to help identify overall validity scores per record, the frequency issues that are occurring, and which records are affected.  Below is a description of each report. * Agency Validation Report – Individual Record Scores: This report provides a list of ...
This article is in reference to issues identified by OEMS that were caused when a Demographics Data File was uploaded by your agency/EMS software vendor.  Those issues are: * Duplicate and invalid Vehicle entries * Duplicate Personnel entries ** * NPI entries which do not correspond with how this information needs to be reported * FDID entries which do not correspond with how this information needs to be reported * EMD Vendor entries which may be duplicated due to sight naming issues ...
To assist agencies in identifying issues regarding how providers document Virginia County/Independent City names, OEMS has developed a report that is available in the Virginia Elite system.  The attached document provides information and directions on how this report works and how to run it. All agencies doing direct entry in the Virginia Elite system should download this document and run the report to see if they have any errors in documentation that need to be addressed.  For questions on ...
Password resets in the Virginia Elite system must be done by EMS Agency Administrators.  To assist administrators with this, we have created a "How To" document (PDF attached below) which details all of the steps required for Agency Administrators to reset user account passwords in the Virginia Elite system. For questions, please contact support via email: support@oemssupport.kayako.com
As part of our continuing effort to improve data quality, OEMS has been reviewing agency demographic information.  During this review, we have discovered multiple issues with missing and or incomplete information.  At this time, we need all agencies to do a complete review of the demographics data stored in the Virginia Elite system and either add or update all required information accordingly.  The attached document (PDF file) describes what data is required, where in the Virginia Elite system...
OEMS has been receiving a lot of request to unlock accounts in the Virginia Elite system.  This task must be done by Agency Administrators.  To assist administrators with this, we have created a "How To" document (PDF attached below) which details all of the steps required for Agency Administrators to unlock user (or other administrator) accounts in the Virginia Elite system.   For questions, please contact support via email: support@oemssupport.kayako.com
This article is primarily for those agencies that exclusively use the Virginia Elite system as their only means of creating and retaining EMS records.  For those agencies that utilize a 3rd party system and import records into the Virginia Elite system this article, while still interesting, may not apply. OEMS is finding more and more issues with the documentation of both incident and patient address information.  This is specifically in regards to the Town, County/City, State, & Zip code fiel...
The Virginia EMR form is being updated on 07.17.2018 and the Set From Postal Code option is being replaced with the Location Lookup option.  This is used to lookup town, county/independent city, and state information by entering in the zip code and selecting the option.  The Location Lookup option provides more valid choices for users to select from eliminating 99% of the need for users to manually enter in this type of information. The 2 page PDF attached to this article describes the differe...
The following changes to the Virginia EMR will be going into effect the morning of 01/03/2018 at 8:00 AM.  These changes will not have any impact on functionality.  The adjustments are being made to enhance the ability to collect information and to improve accuracy.  * Adjustment to the “Destination/Transferred to, Code:” field located under the Transport -> Transport Info panel. * This field is being changed to “Read Only”. The code automatically fills in when the “Destination/Transferre...
This article covers the signatures currently available in VAv3, a tip on why a signature paragraph may not appear, and a process for requesting additional selections. Currently (as of 11-16-2017), there are 13 signature reasons available with 21 associated “Type of Person Signing” choices to select from.  The PDF document attached at the bottom of this article provides a list detailing out the following: *      Signature Reason – The reason the signature is being requested *           “T...
For those agencies that EXCLUSIVELY USE the Virginia Elite system for pre-hospital care reporting, this document is intended to assist users with setting up computers to access the Virginia Elite Field program.  The Virginia Elite Field program is used to create Electronic Medical Records (pre-hospital) in the field when access to the Internet is either limited or not available.  (This document does not apply to agencies that utilize their own pre-hospital care reporting system.) If you have...
This 4 page document contains a brief fact sheet on the new features activated on 11-28-2016 in the Virginia Elite System.  Those items are: Form Manager, Print Report Manager, Visibility Rules, and Library This fact sheet is not meant to replace and information that can be obtained using the ImageTrend online help or webinars.  We encourage agency administrators to begin with those resources.  This simply goes over a few things OEMS has learned over the past year as we have worked with the ...
This article contains a PDF file covering how to use the Supplemental Questions feature available in the VAv3 (Elite) system beginning the morning of 06-28-2016.  For additional information, refer to the Help/University section for VAv3 (Elite) found under the Community menu option.  
The following article contains 2 PFD files. One file provides a list of the descriptions for each disposition that will be updated on June 9, 2016 (before and after) and the 2nd file provides a list of the definitions of each disposition.
For agencies that need to record "No Incidents to Report" in VAv3(Elite), that function is now active. This option is only available to EMS Agency Administrators. The attached document explains in detail how this works.
The attached document (PDF) explains how to setup and change Vehicles and Call Signs in the Virginia Elite system.  For questions on this, please contact support via email at support@oemssupport.kayako.com