News
Two notices about the EMS Data Quality Report
Posted by Bryan Hodges on 10 November 2020 08:41 AM

(You are receiving this email because you are the superuser for your agency maintained by the Regulation and Compliance Division and this is the most stable contact list we have access to.  If you are not the individual that addresses EMS data reporting items, please forward this over to the individual(s) that do.)

First notice – Communication of data quality improvements to OEMS

Each month, the Division of Regulation and Compliance posts the


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Virginia Elite Update 11.10.2020
Posted by Bryan Hodges on 05 November 2020 04:01 PM

On Tuesday, November 10, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process:

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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The Verizon issue that was affecting both the Virginia Elite system and the Trauma Registry system has been resolved.  If you have any issues accessing either of these systems now, please let OEMS support know by either submitting a ticket or sending an email to support@oemssupport.kayako.com


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There is a reported Verizon issue causing problems with multiple systems housed by the state.  The Virginia Elite and the Trauma Registry system are two of the systems affected. 

As soon as state IT personnel working with Verizon get this issue resolved, we will post an updated notice.


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Virginia Elite Update 08.04.2020
Posted by Bryan Hodges on 30 July 2020 09:41 AM

On Tuesday, August 4, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is 6 hours. 

 To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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07.27.2020 Schematron and Validation rule delay
Posted by Bryan Hodges on 30 July 2020 09:40 AM

As with all of our current notices, we are sending these to the Super User maintained by agencies as required by Regulation and Compliance.  While we understand you may not be the individual responsible for EMS data, this is the only complete agency contact list we have.  If you are not the individual responsible for EMS data submissions, please forward this to that person. 

Due to issues found today, we are delaying the


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