RSS Feed
News
Jul
17
[EMS Users] – Virginia Elite Update – 07.19.2018
Posted by Bryan Hodges on 17 July 2018 05:11 PM

On Thursday July 19th, the Virginia Elite system will be down as ImageTrend installs the latest systems updates.  The process will begin at 09:30 AM and should be completed by or before 1:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has finished.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process is finished.

For Virginia Elite users, once the upgrade is completed, the newest release notes will be available under the Help/Community section.  As a reminder, not all features/modules covered in ImageTrend’s general release notes may be available in the Virginia Elite system.  Please direct any questions on new features/modules to support (support@oemssupport.kayako.com).   

The July update is being done out of sequence as there were technical issues which prevented the update from occurring during our normal schedule.  This update will also give us some internal features to enhance our ability to better support NEMSIS submissions.  Please note that notices will always be sent and an announcement placed on the Elite dashboard prior to any general upgrades.

Going forward and pending other technical issues, all general upgrades to the Virginia Elite system will occur on the 1st Tuesday of each month.  For the remainder of 2018, the exception to this schedule will be September.  Due to the Labor Day holiday that occurs in September, the upgrade for that month will occur on the 2nd Tuesday.

For additional questions, please contact support via email: support@oemssupport.kayako.com
Read more »



Jul
16

This is a reminder that the “Set from Postal Code” button for Incident Address, Patient Address, and Routine Transport Address is being replaced on the Virginia EMR with the “Location Lookup” button.  This change is going into effect tomorrow (07.17.18) morning after 8:00 AM. 

For more information on this, please refer to the original notice sent out on 07.02.18:

http://oemssupport.kayako.com/News/NewsItem/View/356/ems-users-change-to-virginia-emr-form-coming-on-07172018--zip-code-lookup-option


Read more »



Jul
2

On 07.17.2018, the “Set from Postal Code” button for Incident Address, Patient Address, and Routine Transport Address is being replaced on the Virginia EMR with the “Location Lookup” button.  When used, the Location Lookup option returns more valid choices than the Set from Postal Code option.  This notice is being sent out two weeks in advance so agencies will have time to inform their providers of the upcoming change.  We will send out one more reminder concerning this change just prior to the 17th

We have posted several knowledgebase articles regarding this.  While any agency is free to review these, agencies that use the Virginia Elite system exclusively are highly encouraged to review all of the following articles and the PDF’s attached to each.

Article 1 - General Address issues discovered

http://oemssupport.kayako.com/Knowledgebase/Article/View/264/37/address-issues--invalid-county-independent-city-and-state-documentation

Article 2 - General documentation of address information and reporting issues:

http://oemssupport.kayako.com/Knowledgebase/Article/View/262/60/documentation-of-address-information

Article 3 - Location Lookup vs Set From Postal Code options:

http://oemssupport.kayako.com/Knowledgebase/Article/View/263/60/form-change-07172018-location-lookup-vs-set-from-postal-code


For questions, please contact support via email: support@oemssupport.kayako.com

 

 


Read more »



Jun
25
[EMS Users] New Feature – JotPad
Posted by Bryan Hodges on 25 June 2018 05:05 PM

Tomorrow morning (06.26.2018), the new JotPad feature will be activated in the Virginia Elite system.  Once this feature is activated, a new option (labeled JotPad) will appear on the right side of the Incident form just under the Timeline option.  JotPad allows a provider to write down notes in an incident while at a patient's side to reference later. 

Quick Facts about JotPad:

  • Notations are always visible in the JotPad slide-out panel, regardless if the incident is locked or not on Elite or Elite Field.
  • You can record notes in JotPad on any device.
  • Notations are not visible in incident print reports.

Please note that an agencies providers are not required to use this.  It is being made available so agencies that want to make use of this feature will have the option to do so.

For additional information on this feature, please refer to the Help/University section under the Community menu option.  Once on the University page, search for JotPad using the search option located at the top right.


Read more »



Jun
1
[EMS Users] – Virginia Elite Update – 06.05.2018
Posted by Bryan Hodges on 01 June 2018 04:12 PM

On Tuesday June 5th, the Virginia Elite system will be down as ImageTrend installs the latest systems updates.  The process will begin at 11:00 AM and should be completed by or before 2:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has finished.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process is finished.

For Virginia Elite users, once the upgrade is completed, the newest release notes will be available under the Help/Community section.  As a reminder, not all features/modules covered in ImageTrend’s general release notes may be available in the Virginia Elite system.  Please direct any questions on new features/modules to support (support@oemssupport.kayako.com).  

As with past updates, all general upgrades to the Virginia Elite system will occur on the 1st Tuesday of each month.  For the remainder of 2018, the exception to this schedule will be July and September due to holidays.  The July and September upgrades will occur on the 2nd Tuesday of those months.

For additional questions, please contact support via email: support@oemssupport.kayako.com


Read more »



Apr
26
[EMS Users] – Virginia Elite Update – 05.01.2018
Posted by Bryan Hodges on 26 April 2018 05:00 PM

On Tuesday May 1st, the Virginia Elite system will be down as ImageTrend installs the latest systems updates.  The process will begin at 11:00 AM and should be completed by or before 2:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has finished.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process is finished.

For Virginia Elite users, once the upgrade is completed, the newest release notes will be available under the Help/Community section.  As a reminder, not all features/modules covered in ImageTrend’s general release notes may be available in the Virginia Elite system.  Please direct any questions on new features/modules to support (support@oemssupport.kayako.com). 

As with past updates, all general upgrades to the Virginia Elite system will occur on the 1st Tuesday of each month.  For the remainder of 2018, the exception to this schedule will be July and September due to holidays.  The July and September upgrades will occur on the 2nd Tuesday of those months.

For question, please contact support via email: support@oemssupport.kayako.com 


Read more »