News
Virginia Elite Update 02.04.2020
Posted by Bryan Hodges on 30 January 2020 09:52 AM

On Tuesday, February 4, the Virginia Elite system will be down as ImageTrend installs the latest software updates. This update will begin at approximately 10:00 AM. Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:00 AM – ImageTrend preps the system and servers for the update (this process could

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Report Writer Project Complete
Posted by Bryan Hodges on 27 January 2020 10:52 AM

Report Writer is now available for use by agencies.  If an agency runs into any questions regarding Report Writer data, please contact support via email: support@oemssupport.kayako.com


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Virginia EMR changes (and a Permission update)
Posted by Bryan Hodges on 23 January 2020 03:13 PM

During the day on 02/05/2020, several changes will be made to the Virginia EMR form. There will also be an additional permission added to all uses with EMS Agency Administrator level access.  For more information, please use the below link to access the information sheet outlining these changes.


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[EMS Users] Report Writer – Full Load Project
Posted by Bryan Hodges on 21 November 2019 02:29 PM

On Tuesday, November 26, a required update to the Report Writer module will begin.  The update requires a full load of Report Writer data from the Virginia Elite system.  This process is expected to take approximately 6 weeks to complete and is being done to correct inconsistencies in how Report Writer reflects the data being extracted.

What to expect:

  • Report Writer will still work with these conditions:
    • Any data that has been received in Elite prior to

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[EMS Users] EMS Data Quality Report – August 2019 posted
Posted by Bryan Hodges on 04 November 2019 01:54 PM

The EMS Data Quality Report for August 2019 is ready.  Please visit the following website to obtain a copy:

http://oemssupport.kayako.com/Knowledgebase/Article/View/297/63/ems-data-quality-report--aug-2019

As of 10/28/2019, the following agencies have completed their 2018 demographic information update:

Accomack Co Dept of


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Virginia Elite Update 10.08.19
Posted by Bryan Hodges on 03 October 2019 12:41 PM

On Tuesday October 8, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:00 AM.  Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:00 AM – ImageTrend preps the system and servers for the update (this process could take up to 1 hour)
  • Once

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