The Verizon issue that was affecting both the Virginia Elite system and the Trauma Registry system has been resolved.  If you have any issues accessing either of these systems now, please let OEMS support know by either submitting a ticket or sending an email to support@oemssupport.kayako.com

There is a reported Verizon issue causing problems with multiple systems housed by the state.  The Virginia Elite and the Trauma Registry system are two of the systems affected. 

As soon as state IT personnel working with Verizon get this issue resolved, we will post an updated notice.

On Thursday, March 12, Governor Northam declared a State of Emergency. As a result of this declaration strategies for prevention of the spread of COVID-19 have been put in to place, including ban on state employee travel, implementation of teleworking, cancellation of large public gatherings hosted by state agencies, and long-term economic

As of 1 p.m., April 11, 2019, the phone system and fax machine for the Virginia OEMS went down for an undetermined period of time due to the ongoing construction. Should you need to contact OEMS staff, please use the primary phone number 804-888-9100. If you are unable to reach an employee’s voicemail, please be patient

The State Stoke Triage Plan has been updated and can be found by clicking on the below selection:

Virginia Stroke System – Emergency Medical Services

Or by using the below link:

On Monday, September 11th beginning at 8:00 PM, the Virginia State Trauma Registry (VSTR) system will be taken off line as the program is move to a new server environment.  Due to the nature of this move, the system will be unavailable until Wednesday, September 13th at 7:00 AM. 

This move will not affect the Hospital Hub system or the Virginia Elite system.

If you have any questions, please contact support: