News

The Verizon issue that was affecting both the Virginia Elite system and the Trauma Registry system has been resolved.  If you have any issues accessing either of these systems now, please let OEMS support know by either submitting a ticket or sending an email to support@oemssupport.kayako.com


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There is a reported Verizon issue causing problems with multiple systems housed by the state.  The Virginia Elite and the Trauma Registry system are two of the systems affected. 

As soon as state IT personnel working with Verizon get this issue resolved, we will post an updated notice.


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OEMS Office Staff – Teleworking
Posted by Bryan Hodges on 14 March 2020 06:30 AM

On Thursday, March 12, Governor Northam declared a State of Emergency. As a result of this declaration strategies for prevention of the spread of COVID-19 have been put in to place, including ban on state employee travel, implementation of teleworking, cancellation of large public gatherings hosted by state agencies, and long-term economic


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Important Information
Posted by Bryan Hodges on 12 April 2019 02:28 PM
(Copied from the OEMS website: http://www.vdh.virginia.gov/emergency-medical-services/)

As of 1 p.m., April 11, 2019, the phone system and fax machine for the Virginia OEMS went down for an undetermined period of time due to the ongoing construction. Should you need to contact OEMS staff, please use the primary phone number 804-888-9100. If you are unable to reach an employee’s voicemail, please be patient


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[All Users] State Stroke Triage Plan updated
Posted by Bryan Hodges on 14 December 2017 04:59 PM

The State Stoke Triage Plan has been updated and can be found by clicking on the below selection:

Virginia Stroke System – Emergency Medical Services

Or by using the below link:


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[Trauma Users] – VSTR System (Server Migration)
Posted by Bryan Hodges on 07 September 2017 05:03 PM

On Monday, September 11th beginning at 8:00 PM, the Virginia State Trauma Registry (VSTR) system will be taken off line as the program is move to a new server environment.  Due to the nature of this move, the system will be unavailable until Wednesday, September 13th at 7:00 AM. 

This move will not affect the Hospital Hub system or the Virginia Elite system.

If you have any questions, please contact support:


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