News
[EMS Users] – Server/Application Maintenance tomorrow (09.19.2018)
Posted by OEMS Administrator on 18 September 2018 09:41 AM

On Wednesday, September 19, the application servers for the Virginia Elite system are going to be taken offline at approximately 11:00 AM.  While we anticipate this process not to take very long, please plan on the Virginia Elite system being unavailable until 12:30 PM.  This will allow us time to deal with any issues should they occur. 

During this time:

EMS users – No agency will be able to
Read Complete article


This is just a reminder
(the original notice was posted on 08-15-18)

The following items were posted to the Knowledgebase on 08-15-2018:

  • Virginia Data Dictionary (version 3.4.1) – Effective date: 09-17-2018

[EMS Users] – Virginia Elite Update – 09.11.2018
Posted by Bryan Hodges on 06 September 2018 05:00 PM

On Tuesday September 11th, the Virginia Elite system will be down as ImageTrend installs the latest systems updates.  This process is scheduled to begin at 10:30 AM and should be completed by or before 1:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created
Read Complete article


The following items have been posted to the Knowledgebase:

  • Virginia Data Dictionary (version 3.4.1) – Effective date: 09-17-2018
    • Article Link: http://oemssupport.kayako.com/Knowledgebase/Article/View/265/36/virginia-elite-v3-data-dictionary-v341-rev-91718
  • Validation Rules – Effective date: 09-18-2018

Virginia Elite System is back up and available
Posted by Bryan Hodges on 08 August 2018 03:48 PM
The issue with the Virginia Elite System has been resolved.  Users can expect performance to be a bit slower than normal as auto processes catch up. 

For questions or to report issues, please contact support via email: support@oemssupport.kayako.com


Read Complete article

Virginia Elite System Unavailable
Posted by Bryan Hodges on 08 August 2018 01:16 PM
The Virginia Elite system is currently unavailable.  This is affecting 3rd party imports, Hospital Hub when trying to lookup Virginia Elite records, and agencies trying to post records directly into the Virginia Elite system.  

Virginia IT resources are currently working on getting this resolved but we currently do not have any estimated time as to when that will be.  As we get more information, we will post additional notices.

Please direct any questions to
Read Complete article