News
Virginia Elite Update 03.09.2021
Posted by Bryan Hodges on 08 March 2021 08:25 AM

While this message is being sent to agency superusers, we realize you may not be the individual responsible for your agency's EMS data submissions to Virginia.  However, this is the only complete list of EMS agency contacts available.  Please feel free to forward this email to any individual you deem necessary within your organization

On Tuesday, March 09, the Virginia Elite system will be down as ImageTrend installs the latest software


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Invalid provider certification information
Posted by Bryan Hodges on 01 March 2021 08:10 AM

(Copy of an email sent to all agency superusers)

While this message is being sent to agency superusers, we realize you may not be the individual responsible for your agency's EMS data submissions to Virginia.  However, this is the only complete list of EMS agency contacts available.  Please feel free to forward this email to any individual you deem necessary within your organization

We recently


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Virginia Elite Update 02.09.2021
Posted by Bryan Hodges on 07 February 2021 05:51 PM

On Tuesday, February 9, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process: 

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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Hardware Maintenance: Virginia Elite System – 02.03.2021
Posted by Bryan Hodges on 03 February 2021 11:45 AM

We just received a notice from the Virginia IT group that maintenance will be performed on some of the servers that the Virginia Elite system uses beginning at 7:00 PM this evening (02.03.2021) and lasting until around 2:00 am tomorrow morning (02.04.2021).  They do not anticipate any downtime during this event.     

While no downtime is anticipated, there is always a possibility an individual logged into the Virginia Elite system may get disconnected during this time.  Should


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Virginia Elite update delayed
Posted by Bryan Hodges on 16 January 2021 12:21 PM

The update to the Virginia Elite system scheduled for Wednesday, 01.20.2021 has been delayed. Once this has been rescheduled, we will send out a future notice.

For questions. please contact support via email:support@oemssupport.kayako.com


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Virginia Elite Update 01.20.2021
Posted by Bryan Hodges on 15 January 2021 07:08 PM

On Wednesday, January 20, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process:

  • 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

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