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Scheduled Update to the Virginia Elite system delayed
Posted by Bryan Hodges on 03 June 2019 03:07 PM

The update scheduled for tomorrow (06.04.19) is being delayed.  We will post an updated notice when this has been rescheduled.

For additional questions, please contact support via email: support@oemssupport.kayako.com


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Virginia Elite Update 06.04.19
Posted by Bryan Hodges on 30 May 2019 07:53 AM

On Tuesday June 4, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:00 AM.  Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:00 AM – ImageTrend preps the system and servers for the update (this process could take up to 1 hour)
  • Once
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EMS Data Submission and Validity Score Report for March 2019
Posted by Bryan Hodges on 02 May 2019 04:14 PM
The Division of Trauma and Critical Care within the Virginia Department of Health, Office of Emergency Medical Services (OEMS) has just released the EMS Data Submission and Validity Score Report for March 2019. The report can be found in the Compliance section of the Office of EMS Knowledgebase.


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[EMS Users] Virginia Elite Update 05.07.19
Posted by Bryan Hodges on 01 May 2019 08:10 AM

On Tuesday May 7th, the Virginia Elite system will be taken offline as ImageTrend installs the latest software updates.  This update will begin at approximately 10:00 AM.  Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • Beginning at 10:00 AM, ImageTrend preps the system and servers for the update (this process could take up to 1
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Important Information
Posted by Bryan Hodges on 12 April 2019 02:28 PM
(Copied from the OEMS website: http://www.vdh.virginia.gov/emergency-medical-services/)

As of 1 p.m., April 11, 2019, the phone system and fax machine for the Virginia OEMS went down for an undetermined period of time due to the ongoing construction. Should you need to contact OEMS staff, please use the primary phone number 804-888-9100. If you are unable to reach an employee’s voicemail, please be patient
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Virginia Elite Update 03.05.2019
Posted by Bryan Hodges on 28 February 2019 01:14 PM

On Tuesday March 5th, the Virginia Elite system will be down as ImageTrend installs the latest software updates.
This particular update includes additional internal updates to Report Writer (users will not notice any differences
in Report Writer’s appearance). This update will begin at the normal time of approximately 10:00 AM and
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