News

The following items have been posted to the Knowledgebase:

  • Virginia Data Dictionary (version 3.4.1) – Effective date: 09-17-2018
    • Article Link: http://oemssupport.kayako.com/Knowledgebase/Article/View/265/36/virginia-elite-v3-data-dictionary-v341-rev-91718
  • Validation Rules – Effective date: 09-18-2018

Virginia Elite System is back up and available
Posted by Bryan Hodges on 08 August 2018 03:48 PM
The issue with the Virginia Elite System has been resolved.  Users can expect performance to be a bit slower than normal as auto processes catch up. 

For questions or to report issues, please contact support via email: support@oemssupport.kayako.com


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Virginia Elite System Unavailable
Posted by Bryan Hodges on 08 August 2018 01:16 PM
The Virginia Elite system is currently unavailable.  This is affecting 3rd party imports, Hospital Hub when trying to lookup Virginia Elite records, and agencies trying to post records directly into the Virginia Elite system.  

Virginia IT resources are currently working on getting this resolved but we currently do not have any estimated time as to when that will be.  As we get more information, we will post additional notices.

Please direct any questions to
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[EMS Users] – Virginia Elite Update Rescheduled – Tuesday 07.31.2018
Posted by Bryan Hodges on 27 July 2018 04:30 PM

The update to the Elite system which was previously cancelled is now going to occur on Tuesday, July 31st.  The process will begin at 09:30 AM and should be completed by or before 1:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the
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[EMS Users & Hospital Hub Users] – Virginia Elite Update Cancelled
Posted by Bryan Hodges on 18 July 2018 05:07 PM

Due to unforeseen issues, the update to the Virginia Elite system previously announced for tomorrow (07.19.18) has been cancelled.  Once these issues have been resolved, we will reschedule this update and notify all users. 

For additional questions, please contact support via email: support@oemssupport.kayako.com


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[EMS Users] – Virginia Elite Update – 07.19.2018
Posted by Bryan Hodges on 17 July 2018 05:11 PM

On Thursday July 19th, the Virginia Elite system will be down as ImageTrend installs the latest systems updates.  The process will begin at 09:30 AM and should be completed by or before 1:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once
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