News
Virginia Elite Users only - COVID-19 Worksheet
Posted by Bryan Hodges on 20 March 2020 09:45 AM

To assist agencies using the Virginia Elite system with documentation, a new worksheet has been added to the Virginia EMR.  For additional information on this, please review the posted Knowledge base article using the link below:


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OEMS Office Staff – Teleworking
Posted by Bryan Hodges on 14 March 2020 06:30 AM

On Thursday, March 12, Governor Northam declared a State of Emergency. As a result of this declaration strategies for prevention of the spread of COVID-19 have been put in to place, including ban on state employee travel, implementation of teleworking, cancellation of large public gatherings hosted by state agencies, and long-term economic


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Virginia Elite Update 02.04.2020
Posted by Bryan Hodges on 30 January 2020 09:52 AM

On Tuesday, February 4, the Virginia Elite system will be down as ImageTrend installs the latest software updates. This update will begin at approximately 10:00 AM. Our window for this process to be completed is 6 hours.

To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

  • 10:00 AM – ImageTrend preps the system and servers for the update (this process could

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Report Writer Project Complete
Posted by Bryan Hodges on 27 January 2020 10:52 AM

Report Writer is now available for use by agencies.  If an agency runs into any questions regarding Report Writer data, please contact support via email: support@oemssupport.kayako.com


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Virginia EMR changes (and a Permission update)
Posted by Bryan Hodges on 23 January 2020 03:13 PM

During the day on 02/05/2020, several changes will be made to the Virginia EMR form. There will also be an additional permission added to all uses with EMS Agency Administrator level access.  For more information, please use the below link to access the information sheet outlining these changes.


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[EMS Users] Report Writer – Full Load Project
Posted by Bryan Hodges on 21 November 2019 02:29 PM

On Tuesday, November 26, a required update to the Report Writer module will begin.  The update requires a full load of Report Writer data from the Virginia Elite system.  This process is expected to take approximately 6 weeks to complete and is being done to correct inconsistencies in how Report Writer reflects the data being extracted.

What to expect:

  • Report Writer will still work with these conditions:
    • Any data that has been received in Elite prior to

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