On Tuesday, November 10, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is within 6 hours. 

To better-set agencies expectations on system availability, we are providing more of a breakdown of what occurs during this process:

• 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

The Verizon issue that was affecting both the Virginia Elite system and the Trauma Registry system has been resolved.  If you have any issues accessing either of these systems now, please let OEMS support know by either submitting a ticket or sending an email to support@oemssupport.kayako.com

There is a reported Verizon issue causing problems with multiple systems housed by the state.  The Virginia Elite and the Trauma Registry system are two of the systems affected. 

As soon as state IT personnel working with Verizon get this issue resolved, we will post an updated notice.

On Tuesday, August 4, the Virginia Elite system will be down as ImageTrend installs the latest software updates.  This update will begin at approximately 10:30 AM.  Our window for this process to be completed is 6 hours. 

 To better-set agencies expectations on system availability, we are providing more of a breakdown on what occurs during this process:

• 10:30 AM – ImageTrend preps the system and servers for the update (this process could take up to 1

As with all of our current notices, we are sending these to the Super User maintained by agencies as required by Regulation and Compliance.  While we understand you may not be the individual responsible for EMS data, this is the only complete agency contact list we have.  If you are not the individual responsible for EMS data submissions, please forward this to that person. 

Due to issues found today, we are delaying the

After the release of the Virginia Data Dictionary (version 3.4.0.2), NEMSIS released additional national values.  Those are:

• 24 - Destination Team Pre-Arrival Alert or Activation
  • Code 4224021 - Yes-Biological/Infectious Precautions
• 03 - Personal Protective Equipment Used
  • 4503025 Face Shields
  • 4503027 Gown
  • 4503029 Full Isolation Non HazMat Suit

Since these values are relevant to the current