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Apr
11
[All Users] - Upcoming Maintenance scheduled for 04-22/04-23
Posted by Bryan Hodges on 11 April 2017 04:53 PM

The Virginia IT group will be performing general Network Maintenance sometime on Saturday, April 22nd and Sunday, April 23rd.  During this maintenance cycle, access to both the Virginia Elite system and the Virginia Statewide Trauma Registry (VSTR) system will be unavailable. 

EMS users – No agency will be able to access the online version of the Virginia Elite system during the maintenance cycle.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, no action will be required on your part.  Any records submitted via Web Services will process into the Virginia Elite system once the maintenance cycle has been completed.

VSTR users - Facilities that normally interact with the VSTR system will not have any access to this system during the maintenance cycle.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during the maintenance cycle.  Hospital Hub will still work but the information available will be limited until the maintenance cycle is complete.

We are currently waiting on the Virginia IT group to provide us with a more precise timeframe as to when the maintenance cycle will begin and will end.  Once that information has been provided to us, we will send that out to all users in another notice.  This advance notice is being sent to make users aware of the upcoming event.

If you have any questions, please notify support via email: support@oemssupport.kayako.com