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5
[EMS Users] – Virginia Elite Update – 02.06.2018 & Report Writer updates
Posted by Bryan Hodges on 05 February 2018 05:05 PM

On Tuesday, February 6th (tomorrow), the Virginia Elite system will be down as ImageTrend performs the latest system updates.  This process is scheduled to begin at 11:00 AM and should be completed by or before 2:00 PM.

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has been completed.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process has been completed.

For Virginia Elite users, once the upgrade has been completed, the newest release notes will be available under the Help/Community section.  As a reminder, all features/modules covered in ImageTrend’s general release notes may not be available in the Virginia Elite system.  Should users have any questions on new features/modules, those questions need to be directed to support (support@oemssupport.kayako.com).

As with past updates, all general upgrades to the Virginia Elite system will be scheduled for the 1st Tuesday of each month.  For the remainder of 2018, the exception to this schedule will be July and September due to holiday’s that occur during this time.  In those cases, the upgrade will be done on the 2nd Tuesday in July and the 2nd Tuesday in September.

Report Writer Updates:

Beginning shortly after the Elite upgrade has finished, ImageTrend will begin running some needed reload processes designed to clear up issues reported by both agencies and internal users of Report Writer.  Here are important points to be aware of:

  • Due to the volume of information collected in the state’s Elite system since going live in 2015, this process to compare and reload (if needed) collected data is going to take between 150 and 180 hours to complete and will be run over the next 10 business days.
  • Report Writer will be available during this event but no information submitted after the process begins on 02/06/2018 will be available in Report Writer until the process finishes.
  • To ensure this process runs as smooth and as rapidly as possible, we recommend agencies refrain from running any general reports in Report Writer until this process has finished.
    • Agencies can run critical reports if needed. We just ask that agencies work in Report Writer only if absolutely necessary so that these processes do not take any longer to run than anticipated.      
  • No issues with Elite are anticipated during this multi-hour event.
  • Once this event has been completed, a follow-up notice will be sent out.

For questions, please contact support via email: support@oemssupport.kayako.com