News
[EMS Users] Report Writer – Full Load Project
Posted by Bryan Hodges on 21 November 2019 02:29 PM

On Tuesday, November 26, a required update to the Report Writer module will begin.  The update requires a full load of Report Writer data from the Virginia Elite system.  This process is expected to take approximately 6 weeks to complete and is being done to correct inconsistencies in how Report Writer reflects the data being extracted.

What to expect:

  • Report Writer will still work with these conditions:
    • Any data that has been received in Elite prior to November 26 will be reportable in Report Writer.
    • Any data processed into Elite after November 26 will NOT be reportable in Report Writer until after the full load process is complete.
  • All other aspects of the Virginia Elite system will perform normally.

While OEMS realizes this may cause issues for some agencies that use the Virginia Elite system as their only source of data, this is a required update that will improve system performance. 

If anyone has any questions, please contact support via email: support@oemssupport.kayako.com