On Thursday, March 12, Governor Northam declared a State of Emergency. As a result of this declaration strategies for prevention of the spread of COVID-19 have been put in to place, including ban on state employee travel, implementation of teleworking, cancellation of large public gatherings hosted by state agencies, and long-term economic planning among a variety of topics.
Beginning now, support staff will be teleworking during normal business hours (8:00 am to 5:00 pm Monday – Friday). The support phone line (804-888-9149) is not being monitored or forwarded. If you need assistance, your support ticket should be submitted using the website: oemssupport.kayako.com
As always, support tickets will be responded to as quickly as possible. However, please be patient as we adapt to this new work environment.