News

On Tuesday, January 9th, the Virginia Elite system will be down as ImageTrend performs a system upgrade.  The upgrade process is scheduled to begin at 11:00 AM and should be completed by or before 2:00 PM. 

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system during this time.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has been completed.

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the upgrade process has been completed.

For Virginia Elite users, once the upgrade has been completed, the newest release notes will be available under the Help/Community section.  As a reminder, all features/modules covered in ImageTrend’s general release notes may not be available in the Virginia Elite system.  Should users have any questions on new features/modules, those questions need to be directed to support (support@oemssupport.kayako.com). 

As with past updates, all general upgrades to the Virginia Elite system will be scheduled for the 1st Tuesday of each month.  For the remainder of 2018, the exception to this schedule will be July and September due to holiday’s that occur during this time.  In those cases, the upgrade will be done on the 2nd Tuesday in July and the 2nd Tuesday in September. 

For questions, please notify support via email at support@oemssupport.kayako.com.