News
[EMS Users] – Server/Application Maintenance tomorrow (09.19.2018)
Posted by OEMS Administrator on 18 September 2018 09:41 AM

On Wednesday, September 19, the application servers for the Virginia Elite system are going to be taken offline at approximately 11:00 AM.  While we anticipate this process not to take very long, please plan on the Virginia Elite system being unavailable until 12:30 PM.  This will allow us time to deal with any issues should they occur. 

During this time:

EMS users – No agency will be able to access the online version of the Virginia Elite system.  For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the maintenance cycle has been completed.  For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the maintenance cycle is complete. 

Hospital Hub users – Hospital Hub users will not have access to any records in the Virginia Elite system during this time.  Hospital Hub will still work but the information available will be limited until the maintenance cycle is finished.

For additional questions, please contact support via email: support@oemssupport.kayako.com