News
Virginia Elite Update 03.05.2019
Posted by Bryan Hodges on 28 February 2019 01:14 PM

On Tuesday March 5th, the Virginia Elite system will be down as ImageTrend installs the latest software updates.
This particular update includes additional internal updates to Report Writer (users will not notice any differences
in Report Writer’s appearance). This update will begin at the normal time of approximately 10:00 AM and Elite will
be back up and available on or before 1:00 PM. The update to Report Writer will take longer. Because of this,
Report Writer will be unavailable from 10:00 AM until approximately 4:00 PM.

 

During the time that Elite is offline, no agency will be able to access the online version of the Virginia Elite system. For those EMS agencies using the Virginia Elite system exclusively, the Elite Field version will still work in the offline mode and all records created can be posted once the Elite part of the maintenance cycle has been completed. For those agencies using a 3rd party vendor, any records submitted via Web Services will process into the Virginia Elite system once the upgrade process has finished. Please note: The additional Report Writer update time will not effect this.

 

As an FYI, Hospital Hub users will not have access to any records in the Virginia Elite system while Elite is offline. Hospital Hub will still work but the information available will be limited until the upgrade process is finished. As above, the additional Report Writer update time will not effect this.

 

For Virginia Elite users, once the upgrade is completed, the newest release notes will be available under the Help/Community section. As a reminder, not all features/modules covered in ImageTrend’s general release notes may be available in the Virginia Elite system. 

 

For the remainder of 2019, all general updates to the Virginia Elite system will occur on the 1st Tuesday of each month. The exceptions for 2019 will be July, September, and October due

to holidays or other scheduled events. 

 

For additional questions, please contact support via email: support@oemssupport.kayako.com