News
Hardware Maintenance: Virginia Elite System – 02.03.2021
Posted by Bryan Hodges on 03 February 2021 11:45 AM

We just received a notice from the Virginia IT group that maintenance will be performed on some of the servers that the Virginia Elite system uses beginning at 7:00 PM this evening (02.03.2021) and lasting until around 2:00 am tomorrow morning (02.04.2021).  They do not anticipate any downtime during this event.     

While no downtime is anticipated, there is always a possibility an individual logged into the Virginia Elite system may get disconnected during this time.  Should that occur, we recommend waiting approximately 20 minutes before logging back in.  Users logged into Elite Field in a disconnected state should not be affected.  However, if an Elite Field user encounters an issue attempting to post a record during the maintenance cycle, we recommend waiting about 20 minutes before trying again.

This will not affect agencies submitting records from another EMS software system via Web Services. 

For questions, please contact OEMS support: support@oemssupport.kayako.com